1. Who we are
Baai Remit Payments Ltd ("Baai Remit", "we", "us") operates the Baai Remit wallet, transfer and till services. This policy explains what personal information we collect, why we collect it, and how we protect it. It applies to the app and the website.
2. What we collect
When you register we collect your name, phone number, email address and password. When you transact we keep records of your transfers, top-ups, till payments and the references used to find them. When you apply for a job with us we keep your application and CV.
We also keep technical records needed to run the service securely, such as sign-in activity and records that help us detect fraud and repeated or tampered payment notifications.
3. How we use your information
We use your information to open and operate your wallet, to carry out the transfers and top-ups you request, to show you accurate fees and rates before you confirm, to provide support, to detect and prevent fraud and unlawful use, and to comply with legal obligations.
We do not sell your personal information to anyone.
4. Payment partners
Card top-ups are processed by our payment partner. They receive only the details needed to process the payment, and their own privacy terms apply to the payment itself. We never see or store your full card number.
5. How we protect your money and data
Access to your wallet is protected by your account sign-in, and only you can see your balance and transactions. Every transfer is a single protected operation — the sender is only debited if the recipient is credited — and both sides get a receipt.
Staff and system access to personal data is limited to what is needed to run the service, and job applications are kept in a private inbox that is not publicly readable.
6. How long we keep it
We keep transaction records for as long as the law requires financial institutions to keep them. Job applications are kept only while a role is open and for a short period afterwards, unless you ask us to remove them sooner.
7. Your choices
You can ask us for a copy of the personal information we hold about you, ask us to correct anything wrong, or ask us to close your account. Where the law gives you further rights — such as objecting to certain uses of your data — we will honour them.
8. Changes to this policy
We may update this policy as the service changes. The current version is always published on this page, and material changes will be announced in the app.
9. Contact
Privacy questions? Call or WhatsApp +1 616-516-9370, or email info@baairemit.com. Support runs 24/7 customer support.